How do I book an appointment?
You may book an appointment either by telephone, email or dropping by the clinic. Pre-booked appointments are given priority over walk-in patients. We encourage our patients to call and book ahead of time to guarantee themselves an appointment.
Do I need a referral to see a health care professional?
You may see any of our practitioners without a formal medical referral. However, if you have private insurance or employee health care benefits, you may require a medical prescription in order to be reimbursed for treatment.
Who has extended health care insurance?
Most employers have extended health care benefits. Please speak with your human resources (HR) department for information regarding your health care benefits or ask our office manager for further details.
When is the clinic open?
We are available Monday to Saturday. We have early morning and extended evening hours to accommodate your schedule. Please call to book an appointment.
Does OHIP cover my treatment?
We are a private clinic and OHIP does not cover any portion of Chiropractic, Physiotherapy, Massage Therapy (RMT) and Naturopathic services.
Is a treatment included in my initial Chiropractic or Physiotherapy Assessment?
Yes, our initial assessments take up to 60 minutes so the therapist is able to take a history, examine, assess and treat your condition. They will also determine if you should see your family doctor for diagnostic tests (x-rays, diagnostic US, CT or MRI scans) and recommend a treatment plan to advise you of how many visits and how long it will take for your recovery.
How many treatments should I expect?
Through proper evaluation and assessment of your condition a therapeutic plan will be established to provide a guideline of how to treat your injury. It is important to keep in mind that each case is individual and there are numerous variables which determined how well an individual heals including previous injury, age, nutritional status and complexity of the injury.
How did I get an injury? I don’t remember doing anything traumatic.
There are a number of different ways to sustain an injury. Micro and macro trauma are the two types of injuries an individual can sustain. Macro trauma is stepping of a curb and rolling your ankle. Micro trauma is from repetitive movements and positions causing stress to the tissues involved leading to small “micro” tears in muscle and connective tissue. You may not remember doing anything specific at one time to cause an injury; it may be due to an accumulation of small undetectable trauma which has resulted in the pain you are experiencing.
What do I wear to my treatments?
It is best to wear loose comfortable clothing. If you have a lower body injury (ie: hip, knee) please bring a pair of shorts. If you have an upper body injury (ie: lower back, shoulder) please wear or bring a non-restrictive T-shirt.
How does payment work for my treatment?
If your Extended Health Insurance allows for electronic billing, then we will directly submit your claim; otherwise, we will provide you with an appropriate receipt so you can send the claim for treatment to your extended health insurance. We accept Cash, Cheque, Visa, Debit, MC and American Express.
If your treatment is being claimed as a Motor Vehicle Accident (MVA) or Workplace Injury (WSIB), we will complete the administrative forms and submit to the appropriate insurance companies / parties involved for payment directly to the clinic – you do not have to pay out of your pocket.
